Head Of Customer Success US & Canada

📋 Description

• Own Net Revenue Retention (NRR), driving retention, expansion, and growth.
• Lead and develop a high-performing CS org with clear accountability.
• Drive GMV growth via strategic account planning and executive engagement.
• Ensure renewal success by proactively managing risk and health.
• Establish scalable CS processes, playbooks, and operating rhythms.
• Use customer insights to inform strategy, forecasting, and decisions.

🎯 Requirements

• 8+ years in CS, AM, or Expansion leadership in B2B SaaS.
• Proven track record leading teams for retention, expansion, and revenue growth.
• Strong commercial mindset with GMV/usage-based experience.
• Executive presence; ability to influence senior stakeholders.
• Highly data-driven with metrics-to-growth translation.
• Experience scaling teams and building operational frameworks in high-growth environments.

🎁 Benefits

• Culture: collaborative, open work environment with bi-annual reviews.
• In-person team meetings across US; twice yearly.
• Generous time off: unlimited vacation and flexible sick days.
• Well-being & Personal Life: paid medical and parental leave.
• Fitness: free FitOn membership with generous monthly credits.
• Learning & Development: annual $500 learning budget.