Related skills
fintech customer success kyc banking aml📋 Description
- Lead the Customer Success dept and tech support teams to drive outcomes.
- Develop and execute a CS strategy aligned with company objectives.
- Drive retention, satisfaction, and product adoption metrics.
- Collaborate cross-functionally with Product, Engineering, Compliance, Marketing, and Sales.
- Own scalable CS systems, processes, and operating environment.
- Ensure compliance with regulatory standards (KYC/AML) and data privacy.
🎯 Requirements
- 7+ years leading multi-disciplinary client-facing teams in fintech/regulatory finance.
- Proven P&L or revenue target ownership.
- Deep onboarding and regulatory knowledge (KYC/AML) for a global bank.
- Ability to drive operational change across sales and relationship teams.
- Exceptional leadership, coaching, and conflict resolution.
- Strong cross-functional communication and decision-making.
- Crypto knowledge beneficial.
🎁 Benefits
- A dedicated workspace.
- Reliable high-speed internet in your area.
- Flexible PTO and great work-life balance.
- Annual budget for learning and development.
- Impact globally by working remotely from anywhere.
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