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data analytics fintech saas ai📋 Description
- Own end-to-end CS strategy for Ramp’s Enterprise & Strategic segments.
- Build, lead, and develop a high-performing Enterprise CSM team.
- Define key metrics: activation, adoption, time-to-value, NRR, health scores.
- Serve as executive sponsor for Ramp’s most complex customer relationships.
- Design change-management frameworks for large multinational deployments.
- Build AI-augmented workflows across enterprise CS.
🎯 Requirements
- 10+ years in CS/Account Management or Post-Sales; 5+ years in senior enterprise leadership.
- Change management and digital transformation in multinational corporations.
- Track record building and scaling CS teams (20+ CSMs) with clear cadences.
- Deep expertise in enterprise activation metrics: activation, adoption, time-to-value, NRR.
- Strong AI fluency; actively use AI tools; drive AI-augmented workflows.
- Executive presence with Fortune 500 execs; translate needs into CS strategy.
🎁 Benefits
- 100% medical, dental & vision coverage for you
- Partial coverage for dependents
- One Medical annual membership
- 401k with employer match
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
🚚 Relocation support
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