Related skills
kpi gtm customer success saas cross-functional📋 Description
- Strategize and align EMEA CS with company goals on adoption, retention, and expansion.
- Lead and develop a team of CSMs across Scaled and Dedicated motions in EMEA.
- Partner with Sales, Solutions Engineering, and Professional Services for onboarding and delivery.
- Drive executive relationships with key customers and advocate for EMEA customers.
- Build KPI/OKR systems and monitor customer health metrics for proactive action.
- Drive retention and expansion across a multi-million dollar book of business.
🎯 Requirements
- 8+ years leading CS or GTM in fast-growing SaaS with post-sales focus.
- Experience managing Commercial to Enterprise segments and cross-functional work.
- Strong leader who attracts, develops, and retains top talent.
- Customer-centric; understands customer orgs, priorities, and value.
- Data-driven and capable of setting relevant performance indicators.
- Growth mindset and adaptability in a rapidly changing environment.
🎁 Benefits
- Anchor Days: in-office Mondays, Tuesdays, and Thursdays.
- Notion is an equal opportunity employer with an inclusive culture.
- Reasonable accommodations for qualified individuals with disabilities.
- Commitment to privacy and respectful, compliant hiring practices.
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