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kpi gtm customer success saas data-driven📋 Description
- Strategic Alignment: Align APAC CS with adoption, retention, expansion
- Team Leadership: Lead and develop 25+ CSMs across APAC
- Cross-Functional Collaboration: Partner with Sales, Solutions Eng., and Professional Services for onboarding and delivery
- Customer Engagement and Advocacy: Drive exec relationships; gather feedback to inform product improvements
- Drive Operational Excellence: Build KPI/OKR system; monitor health metrics
- Business Impact: Drive retention and expansion across a multi-million dollar book of business
🎯 Requirements
- 8+ years leading Customer Success or GTM in fast-growing SaaS
- Experience managing Commercial to Enterprise customer segments
- You are a powerhouse leader who attracts, inspires, develops, and retains top talent
- You are customer-centric and advocate for customers; understand organizations, priorities, and value
- You are data-driven and can set the right performance indicators
- You bring operational rigor and systems thinking across the customer lifecycle
- You're ready to drive adoption to maximize net retention across APAC
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