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strategy saas ai leadership cross-functional📋 Description
- Define and execute a multi-year CS strategy for APAC.
- Own regional P&L for CS, driving NRR, GRR and advocacy.
- Champion the Agentic Enterprise mindset and AI-led orchestration.
- Lead and mentor CS leaders and ICs toward excellence.
- Forge cross-functional partnerships with Sales, Marketing, Product.
- Influence the global product roadmap with APAC insights.
🎯 Requirements
- 5+ years in CS or client-facing leadership in SaaS.
- Deep APAC market knowledge and regulatory navigation.
- AI Visionary: Agentic AI, durable context, orchestration.
- Self-starter and problem solver; thrives in ambiguity.
- Influential partner across global, matrixed orgs.
- Change agent shaping AI-centric future of work.
🎁 Benefits
- Mental health, wellness, and fitness benefits.
- Career coaching and support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office dining options tailored to dietary needs.
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