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crm hubspot customer success saas sql📋 Description
- Build and lead APAC CS org across Korea, Japan, Taiwan
- Own post-sales revenue outcomes, target 130%+ Net Revenue Retention
- Drive expansion revenue by coaching teams to close upsell/cross-sell with Sales
- Design scalable onboarding, health scoring, renewals, QBRs
- Manage regional partnerships with Partner Operations Managers
- Develop the team with clear metrics, coaching, accountability
🎯 Requirements
- 8+ years of CS in B2B SaaS, 3+ years leading a team
- Proven track record of owning NRR, retention, and expansion targets
- Deep APAC culture understanding (Korea/Japan/Taiwan) and relationships
- Bilingual with excellent English
- Operational mindset with scalable CS processes (onboarding, health scoring, renewals)
- Experience with CRM (HubSpot) and data viz tools; SQL a plus
🎁 Benefits
- Join a fantastic, tight-knit team at a high-growth stage with Series C
- Culture of growth, respect, and working with people you admire
- Global company with offices in SF, Ljubljana, Seoul, Tokyo; travel
- Impact lives by helping millions learn languages
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