Related skills
account management customer success onboarding team leadership nrr📋 Description
- Own the entire post-sale customer experience.
- Lead onboarding to deliver value quickly.
- Develop and maintain a customer health score across accounts.
- Drive retention and expansion through structured QBRs.
- Own upsell and cross-sell across six platform modules.
- Lead, coach, and develop the customer-facing team.
🎯 Requirements
- 5+ years in customer success or account management at a B2B SaaS company.
- Proven track record managing a CS team, not just performing as an IC.
- Experience owning NRR, GRR, or expansion revenue targets.
- A bias toward action; you do not wait to be told twice.
- Comfortable operating within a defined strategy while owning execution.
- Maritime or industrial sector experience is a bonus.
🎁 Benefits
- Equity available.
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