Head of Customer Success

📋 Description

• Build the CS Operating System with daily cadence, OKRs, health scores, and KPIs.
• Lead and scale a high-performing CS team with scalable workflows.
• Own onboarding lifecycle; reduce bottlenecks to accelerate ROI.
• Develop domain expertise and position Method as a strategic partner.
• Define SLAs and standards; ensure consistent, high-quality service.
• Capture customer insights and translate into product priorities.

🎯 Requirements

• 10+ years leading customer success in fintech and API products.
• Data-driven, with systems thinking; build tooling, dashboards, and playbooks.
• Commercially savvy; CS as a profit center focusing on NRR increases.
• Self-starter and owner; proactive, decisive, resourceful.
• Proven track record in consulting, pre-sales, or technical CS.
• Curious about fintech trends and emerging tech.

🎁 Benefits

• Salary: US base $200k-$250k.