Related skills
forecasting b2b saas customer success renewals product adoption📋 Description
- Lead and develop a CS team (CSMs and Technical CSMs) with clear career paths.
- Hire and retain top performers; reduce attrition with culture and enablement.
- Build and improve CS playbooks, processes, and tooling to scale.
- Own retention, renewals, and expansion; forecast and mitigate risk.
- Drive adoption and outcomes; monitor health KPIs; collaborate with FP&A Ops.
- Be the voice of the customer; partner with Product/Engineering; share insights.
🎯 Requirements
- English proficiency (written and spoken).
- 7+ years in CS/AM/Post-Sales leadership in B2B SaaS.
- 3+ years leading CS teams with performance coaching.
- Proven ownership of renewals, churn reduction, and expansion.
- Strong operational mindset: playbooks, tooling, KPIs, forecasting.
- Excellent communication and ability to engage senior stakeholders (Finance preferred).
🎁 Benefits
- Hybrid working model and flexible hours.
- Personal development including language courses.
- Access to Meditopia.
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