Related skills
crm intercom ai braze make📋 Description
- Own CRM, lifecycle automation, and AI workflows.
- Own customer relationships from sign-up to major label.
- Build integrations and ship automations across teams.
- Define operating model, channels, and SLAs per segment.
- Lead AI-first ticket ops and agent tooling (Intercom).
- Manage and grow a small customer ops team.
🎯 Requirements
- 10+ years in Customer Operations or CX.
- 5+ years managing people with at least one inherited report.
- Hands-on with modern support platforms and lifecycle tools (Intercom, Zendesk).
- API integrations and Vibe Coding as a default.
- Concrete production AI/LLM workflow experience.
- Nice to have: music/media/rights or publisher ops background.
🎁 Benefits
- Relocation to Bologna (Italy) or remote work. Hybrid.
- Italian and English language lessons.
- Top-class tech and equipment.
- Company-wide retreats.
🚚 Relocation support
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!