Head of Customer Experience, Engagement & Community

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less than a minute ago
Type
Full time
Salary
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onboarding activation edtech rostering educator_journey

πŸ“‹ Description

  • Own end-to-end educator journey and activation strategy.
  • Unify Activation, Utilization, Implementation, Support, and Community.
  • Translate models into playbooks, guidance, and programs.
  • Collaborate across Product, Marketing, Sales, and Community.
  • Drive adoption, retention, and educator advocacy at scale.

🎯 Requirements

  • Significant K-12 EdTech industry experience.
  • 10–15+ years in CX, community, or lifecycle ops.
  • Proven strategy and systems for adoption and retention.
  • Cross-functional work with Product, Marketing, and Customer teams.
  • Strong understanding of educator workflows.
  • Senior leadership presence with cross-functional influence.

🎁 Benefits

  • Hybrid work environment with remote flexibility.
  • Collaborative, inclusive culture.
  • Impactful work improving educator experiences.
  • Opportunity to lead and scale a education-focused community.
  • Commitment to learning, growth, and diversity.
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