Head of Customer Experience Architecture

Added
22 days ago
Type
Full time
Salary
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Related skills

ai workshops transformation facilitation experience design

📋 Description

  • Design and lead executive engagements, immersive sessions, and transformation experiences.
  • Translate frontier AI capabilities into decision-ready experiences for C-suite leaders.
  • Model AI-native workflows for customers and internal teams.
  • Facilitate high-stakes conversations to align on vision and roadmaps.
  • Architect end-to-end customer journeys across the AI Strategy & Adoption motion.
  • Define and evolve repeatable experience frameworks and standards.

🎯 Requirements

  • AI fluency and ability to treat frontier models as design material.
  • Prototype AI-powered executive experiences beyond traditional workshops.
  • Strong facilitation, strategic judgment, and prototyping instincts.
  • Translate complex AI capabilities into accessible executive conversations.
  • Build repeatable frameworks and maintain high standards.
  • Leadership presence, empathy, and rigorous judgment in high-stakes settings.
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