Elevate the Experience: Define and execute a bold CX strategy for Credit Karma Money.
Lead with Impact: Coach, mentor, and inspire a high-performing CX team.
Uncover Insights: Dive into customer data to map journeys and identify opportunities.
Drive Collaboration: Partner with Product, Engineering, Marketing, and Operations.
Measure Success: Define and track CX metrics like NPS and CSAT.
Innovate and Adapt: Stay on top of CX trends in fintech.

🎯 Requirements

10+ years in CX/product/related field
5+ years in senior leadership
FinTech/financial services experience
Led teams improving customer satisfaction and loyalty
Strong analytical storytelling with data
Hands-on with CX feedback platforms, CRM, and analytics tools

🎁 Benefits

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off
Education Perks

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