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lms analytics content strategy instructional design knowledge base📋 Description
- Define the overall Customer Education content strategy aligned with product roadmap.
- Own lifecycle of assets: Academy, Certifications, and learning paths.
- Schedule, create, promote, and deliver live or on-demand webinars.
- Produce short instructional videos for key product features.
- Maintain a high-quality knowledge base and documentation.
- Establish KPIs and use data to optimize the content roadmap.
🎯 Requirements
- 7+ years in Content Strategy, Customer Education, or Tech Docs (SaaS/B2B).
- 3+ years leading a team of content creators or instructional designers.
- Strong knowledge of adult learning principles (ADDIE, SAM).
- Proficient in data/analytics (GA, LMS reports) to show ROI.
- Excellent writing and presentation; translate complex concepts clearly.
- Experience with LMS and Knowledge Base platforms.
🎁 Benefits
- People-first culture with collaboration and inclusivity.
- Opportunity to work on AI-first initiatives and latest tech.
- Flexible hours, wellness perks, generous leave, pet-friendly.
- Mentorship and internal mobility for career growth.
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