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compliance ai leadership collections automation📋 Description
- Lead and develop managers for collections and loss mitigation (≈40 agents)
- Improve collections performance with data-informed operations
- Standardize coaching and accountability across teams
- Build data-driven dashboards and reports to spot trends
- Strengthen QA controls to reduce errors and boost compliance
- Partner with Product, Engineering, Compliance, and Analytics to improve tooling
🎯 Requirements
- Bachelor’s degree or equivalent practical experience
- 10+ years in collections, servicing, or loss mitigation operations
- 5+ years of direct people management, including managers in scaled operations
- Experience leading ops teams of 20+ agents across multi-channel workflows
- Demonstrated data-driven improvements in collections performance
- Knowledge of regulatory/compliance requirements in servicing, collections, or banking environments
🎁 Benefits
- Competitive compensation with base pay, bonuses, and equity vesting quarterly
- Retirement benefits including 401(k) with company match
- Comprehensive health, dental, and vision coverage with wellness resources
- Employee Stock Purchase Plan (US only) with discounted options
- Paid time off, sick leave, holidays, and paid family/ parental leave
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