Related skills
looker account management partnerships intercom onboarding📋 Description
- Own partner lifecycle from onboarding to expansion
- Lead QBRs and strategic partner sessions
- Maintain strong fill rates and hit revenue goals
- Escalation point for partner issues with SLA
- Build scalable onboarding playbooks across markets
- Partner with Analytics and Finance to surface upsell opportunities
🎯 Requirements
- 7+ years in client success or partnerships
- Deep fluency in restaurant ops and F&B economics
- Led cross-functional and international CS teams
- Exceptional relationship management and trust-building
- Proven upsell, expansion, and retention results
- Experience coordinating with international teams across time zones
- Led QBRs and tiered commercial accounts
🎁 Benefits
- Equity
- Commission
- Flexible PTO
- Medical, dental, and vision insurance
- 401(k)
- Commuter benefits
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