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data analytics customer support stakeholder management b2b operations leadership📋 Description
- Lead Brazil operations, ensuring high performance in support and operational quality.
- Identify, prevent, and resolve complex operational issues for strategic clients.
- Serve as primary liaison between CS, Product, and clients; align priorities.
- Transform client interactions into improvements by eliminating root causes.
- Share client insights across the organization to drive product and process improvements.
- Build and maintain trust-based relationships with strategic clients and internal stakeholders.
🎯 Requirements
- Advanced English is mandatory for daily interaction with global stakeholders.
- Experience in operations, customer support, or customer quality, preferably in B2B/tech.
- Strong analytical skills to identify patterns, root causes, and propose structured solutions.
- Proven stakeholder management, building trust with executives, clients, and teams.
- Leadership experience with team management and operational performance oversight.
- Working in global operations is a strong plus.
🎁 Benefits
- Free Gold+ membership with access to gyms, studios, and wellness resources.
- Wellz emotional wellbeing program with therapy and on-demand content.
- Healthcare, dental, and life insurance.
- Hybrid and remote options with home office reimbursement.
- Flexible schedule aligned with time zones and team needs.
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