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bigquery analytics ai bpo datapipelines📋 Description
- Drive analytics strategy for Customer Care and Shipping.
- Build measurement frameworks for AI-powered care tools.
- Lead shipping analytics: OTD, carrier performance, fraud.
- Quantify product impact on care demand and roadmap.
- Mentor analysts and analytics engineers, fostering data-driven decisions.
- Own analytics engineering: scalable pipelines in BigQuery.
🎯 Requirements
- 7+ years in analytics or user research with marketplace experience.
- Strong analytics and qualitative data skills to drive insights.
- Knowledge of NPS, CSAT, Order Cycle Time, Perfect Order Rate.
- Understand how product experience affects care demand and resolution.
- Experience with care automation and AI tools for ops.
- Cross-functional collaboration; BigQuery familiarity and advanced analytics.
🎁 Benefits
- Hybrid work: 2 remote days/week and 1 remote week/quarter plus 3 flex days.
- Employee Resource Groups with mentoring and accessibility policies.
- Diversity, equity, inclusion embedded in our values.
- Impactful work with hands-on career development.
- Reasonable accommodations available for interviews.
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