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7 days ago
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Full time
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data analytics customer success saas ai product adoptionπ Description
- Drive AI Studio Adoption strategy across CS, Sales, Product, Marketing, and Data Science.
- Own success metrics for AI adoption: credit use, time-to-value, engagement.
- Lead cross-functional initiatives to identify and scale AI use cases delivering customer value.
- Build scalable playbooks, tools, and enablement materials for CS and Sales.
- Surface field insights to influence product roadmap, packaging, and support strategies.
π― Requirements
- 5-10 years in customer success/SaaS, AI solutions.
- Proven ability to manage complex client scenarios.
- Excellent communication and analytical skills; influence product.
- Cross-functional partnerships to achieve strategic objectives.
- Innovative thinker; improve customer engagement and adoption.
- Early adopter of new tech; influence internal strategy.
π Benefits
- Competitive compensation; equity and benefits.
- Mental health, wellness and fitness benefits.
- Career coaching and support.
- Inclusive family building benefits.
- Long-term savings or retirement plans.
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