Own gross and net retention across AM org.
Drive upsell and expansion across Enterprise & Strategic segments.
Establish benchmarks for net retention, adoption, health, forecast, ARR per rep.
Partner with Sales, Product, Support, CS Eng to remove friction.
Ensure renewal & expansion processes are predictable and measurable.
Develop repeatable playbooks for renewal and expansion.

🎯 Requirements

10+ years in enterprise SaaS, CS, or AM.
5+ years leading managers and multi-layer teams.
Proven experience developing first-time managers into leaders.
Track record of scaling teams through growth stages.
Revenue ownership with meaningful post-sale targets.
Strong renewal forecasting and expansion modeling.

🎁 Benefits

Fully remote (US only) with $150/month coworking stipend
Half-day Fridays, every Friday
16 weeks paid parental leave (after 6 months)
Unlimited PTO with a 2-week minimum
Health, dental & vision coverage
Treat Yourself days (2 per year)

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