Serve as the primary contact for enterprise clients, ensuring success and satisfaction.
Develop and execute strategic account plans to drive product adoption and retention, and run the full engagement cycle.
Identify whitespace and manage expansion opportunities within portfolios.
Partner with clients to align Hawk's solutions with business objectives.
Collaborate with Sales, Product, Support, and Implementation Engineers to resolve issues.
Monitor account health and address risks for long-term success.

🎯 Requirements

6+ years in Customer Success or Account Management in banking, AML, or fraud.
Financial crime experience is a strong plus.
Strong understanding of enterprise client needs and regulatory frameworks.
Excellent communication and relationship-building skills.
Proficiency with CRM tools such as Planhat and HubSpot; data-driven mindset.
Language: English; German is a bonus.

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