Senior Solutions Engineer

Senior Solutions Engineer

MUST BE BASED IN NYC/Hybrid, Office in SOHO

About Hatch
At Hatch, we’re building AI that doesn’t just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement.

We're a Series A Startup, founded in 2016, Hatch is an AI-powered customer communication platform designed to help businesses increase conversion and retention at lower overhead costs.

• About the Role

  • Solutions Engineers lead complex deployments at strategic customers. You will embed with customers where delivery is urgent and ambiguity is high. You will map their problems, structure delivery, and ship fast. You may need to scope, sequence, and build full-stack solutions that create measurable value. You will also drive clarity across internal and external teams. You will identify reusable patterns and share field signal that influences the roadmap.

• In this role you will

  • Consult with sales early and often to prevent requirement misalignment before it becomes a problem

  • Embed closely with customer teams, understand their needs, and guide adoption of what you build

  • Scope work, sequence delivery, and remove blockers early

  • Contribute directly in the code when progress or clarity depends on it

• You might thrive in this role if you

  • Bring 5+ years of engineering or technical deployment experience that includes customer-facing work

  • Have scoped and delivered complex systems in fast-moving or ambiguous environments

  • Write and review production-grade code across frontend and backend

  • Have built or deployed systems powered by LLMs or generative models and understand how model behavior affects product experience

  • Simplify complexity and make fast, sound decisions under pressure

  • Communicate clearly with engineers, product teams, and customer stakeholders

  • Spot risks early and adjust without slowing down

  • Model calm and judgment when the stakes are high