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excel inventory management incident response technical documentation scalefusion📋 Description
- Lead deployment, maintenance, and decommissioning of devices and coordinate with teams.
- Oversee hardware orders, replacements, returns, and seasonal planning to meet demand.
- Provide remote and on-site onboarding guidance for event organizers.
- Maintain hardware inventory lists and data accuracy using Excel and tools.
- Actively manage hardware-related customer service requests and lead incident response.
- Own the physical preparation, packing, and on-time shipping of hardware devices.
🎯 Requirements
- Educational background: vocational training with technical focus or a university degree.
- Passion for technology and interest in understanding complex interdependencies.
- Quick learner able to master new technical systems, devices, and software.
- Operational rigor: structured, independent approach to work.
- Excellent time management and ability to stay composed during peaks.
- Hardware logistics expertise; ideally experience with Scalefusion.
- Analytical thinking: identify trends in hardware defects and translate to product feedback.
- Customer-centric communication and proactive problem-solving.
🎁 Benefits
- Live entertainment tech with global impact.
- Sustainable growth with VC-backed foundation.
- Global, diverse team across six offices.
- Growth and learning opportunities as part of vivenu's trajectory.
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