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saas networking zendesk emv teamviewer📋 Description
- Schedule and attend video calls to configure and troubleshoot hardware, software, and networks
- Resolve inbound Zendesk tickets about hardware and payments
- Travel to client sites for on-site diagnostics, installs, and repairs
- Maintain expert FareHarbor hardware knowledge (EMV readers, Boca printers, scanners)
- Update the Help Center with hardware and payment topics
- Liaise between vendors, internal teams, clients, and payment providers
🎯 Requirements
- Experience supporting EMV devices, Boca ticket printers, and POS peripherals
- Background in SaaS or information technology
- Familiarity with networking fundamentals (LAN, Wi-Fi, IP addressing)
- Excellent verbal and written communicator
- Self-starter who can manage daily workload independently
- Demonstrates ability to mentor teammates through coaching and support
- Experience with TeamViewer or similar remote access
🎁 Benefits
- Medical, dental + vision coverage
- 26 days PTO + 12 paid holidays
- Global leave: 22 weeks parental leave, 2 weeks grandparent leave
- 401k + employer matching
- Wellness benefits (Headspace, wellness webinars)
- Work-from-home assistance; hybrid-friendly
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