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customer success saas renewals webinars data-driven📋 Description
- Manage portfolio up to 125 customers with a prioritization model
- De-risk renewals and unlock value with data-driven insights
- Partner with Mid-Market Account Managers in a divide-and-conquer model
- Design repeatable playbooks and run one-to-many programs
- Host webinars and office hours for your book of business
- Ensure every partner has a clear path to hiring success
🎯 Requirements
- 2+ years in SaaS Customer Success
- Manage a large book by deep vs one-to-many tactics
- Lead webinars, group trainings, or virtual office hours
- Use usage dashboards to spot Low Adoption trends
- Help build the MM playbooks in an evolving environment
- Collaborate with Account Managers or Sales counterparts
🎁 Benefits
- Equity in a fast-growing company
- 401(k) match, financial coaching
- Paid parental leave, fertility benefits
- Medical, dental, and vision, mental health support
- Learning stipend, ongoing development
- Remote & Office: Internet, commuting, and SF office perks
- Flexible PTO, 15 holidays + 2 flex days
- Team outings & referral bonuses
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