IT Helpdesk Specialist

IT Helpdesk Support Specialist (Remote – Must Reside on the U.S. East Coast / EST)

Pay Range: $35–$40 per hour (depending on experience)

Mission:
At HALO Dx, our mission is simple yet powerful: Save Lives with Precision Diagnostics. We unite pioneers in radiology, molecular diagnostics, and software development to elevate diagnostic accuracy and improve patient outcomes. Through advanced technology and collaboration with our medical imaging experts and centers, we aim to make a meaningful impact on every patient and family we serve.

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Position Summary

The IT Helpdesk Support Specialist serves as the first point of contact for all IT-related inquiries across the organization. This role requires strong technical proficiency, excellent communication skills, and the ability to troubleshoot issues efficiently while maintaining a high level of customer service. While the position is primarily remote, candidates must reside on the East Coast (EST) and may occasionally travel for onsite support or regional site setup.

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Key Responsibilities Technical Support & Troubleshooting

• Respond to end-user inquiries via phone, email, and ticketing systems.

• Diagnose and resolve hardware, software, and basic network issues.

• Escalate complex technical problems to senior IT staff as needed.

System Maintenance

• Install, configure, and update operating systems, applications, and security patches.

• Ensure systems remain compliant with security and operational best practices.

User Lifecycle Management

• Onboarding: Create accounts, configure hardware, set up email, and assign access permissions.

• Offboarding: Disable accounts, revoke access, and coordinate secure equipment return.

Documentation & Asset Management

• Document issues, resolutions, and system updates within helpdesk tools.

• Track and maintain IT hardware and software inventory.

Training & Customer Service

• Provide basic user training on systems, applications, and security best practices.

• Maintain a professional, supportive, and solutions-oriented approach when working with end-users and internal teams.

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Skills & Qualifications

• Strong working knowledge of computer hardware, Windows and macOS environments, and common applications (Microsoft 365, Entra, Atlassian Jira/Confluence).

• Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN).

• Understanding of security protocols and ability to follow best practices for data protection.

• Strong multitasking and prioritization skills in a fast-paced environment.

• Detail-oriented problem solver with excellent communication and interpersonal abilities.

• Experience with ticketing systems (e.g., Jira Service Management, Zendesk) preferred.

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Education & Experience

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred.

• 2–4 years of hands-on IT support or helpdesk experience.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL) are a plus.