Customer Account Manager - Strategic

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm forecasting account management saas enterprise

📋 Description

  • Own BoB for enterprise customers; drive adoption, retention, expansion.
  • Develop and execute account strategies linking customer objectives to HackerRank's mission.
  • Build exec sponsor/lead relationships; embed HackerRank in hiring plans.
  • Lead internal and customer teams; resolve blockers; accelerate time-to-value.
  • Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
  • Maintain accurate forecasts, health metrics, and growth pipelines with transparent reporting.

🎯 Requirements

  • 5+ years SaaS enterprise account management.
  • Gritty, curious; resilient; understands customer goals and market shifts.
  • Relationship-focused; builds trust with Fortune 500 customers.
  • Strong communicator; engages across audiences; aligns teams.
  • Product mastery; connects platform to customer value.
  • Highly organized; manages multiple enterprise accounts.
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