Client Success Strategy Lead

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

saas google workspace cross-functional collaboration b2b documentation tools

πŸ“‹ Description

  • Lead design and scale global nurture programs.
  • Own end-to-end execution of nurture initiatives.
  • Coordinate cross-functional alignment across regions.
  • Analyze data to identify gaps and opportunities.
  • Define nurture flows, metrics, and pillars.
  • Drive adoption and reduce churn through lifecycle strategies.

🎯 Requirements

  • Reside in SΓ£o Paulo with office availability.
  • Experience in Client Success strategy, nurture, or SaaS/B2B.
  • Process mapping, workflow optimization, operational design.
  • Excellent communication and stakeholder management.
  • Strong analytical skills, translate insights into improvements.
  • Fluency in English and Portuguese; lifecycle tooling knowledge.

🎁 Benefits

  • Flexible benefits program and home office allowance.
  • Paid time off and parental leave.
  • Healthcare coverage and wellbeing resources.
  • Career growth and internal opportunities.
  • Culture of collaboration and wellbeing.
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