Related skills
team leadership operations multichannel support airbnb booking.com📋 Description
- Lead and mentor guest services team members.
- Oversee inquiry management and urgent issue escalation.
- Record shift activities and ensure seamless handoffs.
- Analyze ops data to spot trends and gaps.
- Provide guidance across phone, email, and chat.
- Collaborate with OTAs like Airbnb, Vrbo, Booking.com.
🎯 Requirements
- Strong leadership and communication skills.
- Hospitality/guest services experience.
- Motivate a diverse team and drive excellence.
- Proficient in multi-channel guest interactions.
- Bilingual: English and Spanish.
- Familiar with OTA management and inquiries.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!