Related skills
reservations airbnb pms vrbo guest communications📋 Description
- Respond promptly to guest inquiries via email, phone, and OTA messaging.
- Provide accurate bookings, policies, and service information.
- Resolve guest issues to ensure satisfaction.
- Assist with reservations and bookings.
- Coordinate with Property Managers/Owners to meet guest requests.
- Create and maintain guest templates and FAQs.
🎯 Requirements
- Excellent English communication; able to handle email, phone, and chat.
- Must be located in Metro Manila, Philippines; remote work allowed.
- Experience in guest services/reservations; strong organizational skills.
- PMS experience in short-term rentals; quick software learner.
- Willing to work weekends and US-timezone afterhours; customer-focused.
- Tech setup: wired 30 Mbps, i5 8th gen, Windows 10/macOS Catalina+, 8 GB RAM.
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