Respond to guest messages within 5 minutes (goal: under 1 minute for simple replies)
Monitor guest channels including Hostaway, Furnished Finder, email, texts, and phone
Deliver clear, brand-aligned communications in every interaction
Create Breezeway tasks and coordinate with internal teams
Schedule mid-stay cleans and collect related fees
Maintain calendar availability and blocks based on ops needs

🎯 Requirements

Hospitality, property management, or customer service experience
Excellent written communication and attention to detail
Ability to multitask and stay responsive during shifts
Experience handling guest concerns in real time
Proficiency with Breezeway, Asana, Notion, Hostaway, and Microsoft Office
Reliable wired internet, dedicated home office, and headset

🎁 Benefits

Competitive salary based on experience
100% remote role
Paid time off
Company-provided HMO coverage

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