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crm customer service zendesk remote hospitality📋 Description
- EngageX (Sales Focus)
- Deliver high-touch support and tailored sales conversions to guests.
- Oversee and coach Reservations Specialists toward sales and retention goals.
- Support onboarding, training, and ongoing education for Reservations Specialists.
- Monitor daily team activity and provide coaching and feedback.
- Provide overnight leadership coverage for guest needs and continuity.
🎯 Requirements
- Minimum 1 year as a customer service team lead or supervisor; aviation/hospitality is a plus.
- Proven ability to resolve complex guest issues and complaints.
- Remote CS experience with email tools; Zendesk; high-net-worth clients a plus.
- Comfortable working remotely in a fast-paced environment.
- Proactive, empathetic problem solver motivated by serving others.
- Flexible to work in 24/7/365 service operations with varied shifts.
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