Serve as the primary guest contact via phone, email, and OTA channels.
Manage guest communications across pre-arrival, in-stay, post-departure.
Resolve complaints quickly and empathetically while protecting company interests.
Own the full reservation process: confirmations, modifications, cancellations.
Coordinate early check-ins/late check-outs with housekeeping and field teams.
Monitor guest feedback and drive internal service improvements.

🎯 Requirements

Native-level English (written and verbal).
2+ years in short-term rental guest services, reservations, or front office.
Experience with PMS platforms (Guesty preferred, Track, or similar).
Booking platforms: Airbnb, VRBO, Booking.com.
Proficiency in Microsoft Excel and Google Workspace.
Self-motivated, detail-oriented, and able to work remotely.

🎁 Benefits

Remote work (100% remote).
Paid Time Off.
HMO Coverage.
Flexible, collaborative team environment.

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