Guest Operations Specialist

📋 Description

• Serve as primary guest contact across phone, email, OTA channels (Airbnb/VRBO) and messaging.
• Manage guest communications across pre-arrival, in-stay, and post-departure.
• Resolve complaints quickly and empathetically to protect guest satisfaction and company interests.
• Proactively handle booking changes, cancellations, and special requests.
• Own the full reservation process: confirmations, changes, cancellations.
• Coordinate early check-ins/late check-outs with housekeeping and field teams.

🎯 Requirements

• Native-level English (written and verbal).
• 2+ years in guest services, reservations, or front office.
• High attention to detail and multitasking in fast-paced environments.
• Self-motivated and comfortable working remotely with minimal supervision.
• PMS platforms (Cloudbeds preferred; Track or similar).
• Experience with booking platforms (Airbnb, VRBO, Booking.com).
• Proficiency in Microsoft Excel and Google Workspace.

🎁 Benefits

• Competitive compensation.
• Remote work – 100% remote.
• Paid time off.
• HMO coverage.