Related skills
crm slack workforce management sops kustomer📋 Description
- Lead a remote GX team of 3–10 specialists.
- Oversee guest inquiries and issue resolution.
- Coordinate with operations to keep apartments ready.
- Drive guest satisfaction and continuous improvement.
- Schedule shifts to ensure 24/7 coverage.
- Support policy creation and tech implementation.
🎯 Requirements
- 4+ years in the service/hospitality industry.
- 2+ years managing a customer service or call center team.
- Excellent communication and organizational skills.
- Strong analytical, strategic, and collaborative skills.
- Experience writing SOPs and improving processes.
- Independent in handling GX workflows and SOPs.
🎁 Benefits
- Remote work with flexible schedules.
- Wi‑Fi stipend and home office stipend.
- Opportunity to grow in a fast-paced startup.
- Inclusive, supportive team culture.
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