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qa ai chatgpt kpis workflows📋 Description
- Maintain guest satisfaction at 4.85+ monthly
- Ensure <3 min average response time
- Drive 80%+ recovery rate (angry guest → positive outcome)
- Ensure zero unresolved tickets at week’s end
- Maintain 100% SLA compliance on escalations
- Partner with Ops/Engineering to automate repetitive inquiries
🎯 Requirements
- Experience in luxury hospitality or high-end customer service
- Experience coordinating or managing small teams
- Strong understanding of KPIs, SLAs, and performance metrics
- Analytical and process-driven mindset
- Excellent written and spoken English
- Comfortable using AI tools like ChatGPT to improve workflows
🎁 Benefits
- Hybrid work model in a fast-growing hospitality tech
- Collaborative culture with meritocracy and execution
- Opportunity to improve systems with AI tools
- Build SOPs and operational playbooks
- Exposure to scalable, system-driven guest experiences
- Career growth in a dynamic team
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