Related skills
data analysis customer service team leadership airbnb booking.com📋 Description
- Lead and oversee a guest services team.
- Ensure prompt handling of inquiries and issues.
- Maintain high standards of guest satisfaction.
- Coordinate with OTAs to manage guest communications.
- Provide multi-channel support (phone, email, chat).
- Collaborate with other departments to improve processes.
🎯 Requirements
- 1-2 years leading remote guest services teams.
- Experience in a fast-paced environment.
- Experience working with OTAs (Airbnb, Vrbo, Booking.com).
- Ability to work independently and with cross-functional teams.
- Flexibility to work weekends, holidays, or extended hours.
- Comfortable analyzing operational data and identifying trends.
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