Related skills
hubspot github devops ai ci/cd📋 Description
- Strategic, one-to-many customer management across growth customers.
- Design and deliver digital programs and scaled touchpoints.
- Create technical educational content (videos, emails, webinars).
- AI-powered workflows to surface insights and automate tasks.
- Cross-functional collaboration with Product, Sales, and Support.
- Advance playbooks, tooling, and program design; stay current.
🎯 Requirements
- Exceptional written and verbal communication in Japanese and English
- 4+ years in B2B CS or related roles; 2–5 years in technical roles
- Strong CI/CD, software workflows, cloud/DevOps; Git/GitHub a plus
- Track record meeting revenue growth and retention targets
- AI fluency: using Claude, ChatGPT, Copilot in workflows
- Proficient with Zendesk, HubSpot, Vitally, Mode and data-driven decisions
🎁 Benefits
- Equal opportunity employer; discrimination-free
- Reasonable accommodations available on request
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