Related skills
account management customer success leadership renewal expansion📋 Description
- Own post-sales: onboarding, adoption, retention, expansion
- Build scalable playbooks, processes, and frameworks
- Hire and develop Growth Strategists as the team grows
- Manage relationships with executives (CMO/VP) and reviews
- Create repeatable solutions across accounts
- Lead with systems thinking and clear communication
🎯 Requirements
- 5–8 years in a CSM or account management role with renewal/expansion ownership
- Experience leading a technical solutions or technical support function
- Ability to step into people management or lead a team
- Strong instincts for B2B growth and long-term customer retention
- Based in or willing to relocate to New York City
- Excellent written and verbal communication; data-driven storytelling
🎁 Benefits
- Equity and full benefits including medical, dental, and vision
- Flexible PTO and parental leave
- In-office perks: lunches, coffee, and team events
- Opportunity to build and lead NYC office culture
- Direct impact shaping product roadmap
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