Related skills
crm account management customer success project management onboarding📋 Description
- Own a book of managed accounts from onboarding to renewal and expansion.
- Teach customers to use Mutiny's AI-native platform to move the needle.
- Document learnings and share improvements with the team.
- Collaborate with sales, product, and marketing to help customers grow.
- Be a trusted advisor, tailoring advice to each customer's needs.
- Lead effective executive business reviews (EBRs) to drive adoption.
🎯 Requirements
- 4–6 years in a CSM, agency, or account management role with renewal & expansion ownership.
- Empathy for B2B marketers and sellers with growth instincts.
- Strong project management; organized; follow through.
- Experience cross-functionally with sales, product, and marketing.
- High standards; clear communication about what's working.
- Based in, or willing to relocate to, New York City.
🎁 Benefits
- Equity and full benefits (medical, dental, and vision).
- Flexible PTO and parental leave.
- Daily team lunches, coffee, and in-office events.
- Shape NYC office culture and community.
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