Growth Marketing Manager, Scaled Success

📋 Description

• Define and implement scaled success for self-serve and unmanaged customers.
• Design how product, lifecycle, support, and human touch align across the customer journey.
• Partner with Growth Product and Billing to improve self-serve experiences and drive expansion.
• Run experiments across digital and human-touch channels to drive impact.
• Identify growth levers (seat expansion, upgrades, add-ons) and scale programs.
• Drive alignment across Marketing, Product, Support, Sales, Enterprise, and Data Science.

🎯 Requirements

• 8+ years in growth, lifecycle, monetization, or scaled customer success roles
• Experience building strategy and systems from scratch in a high-growth environment
• Strong cross-functional leadership and ability to influence without authority
• Deep analytical rigor, including experimentation and measurement
• Clear communication and executive presence

🎁 Benefits

• Equity to employees and broad benefits (health, dental, vision)
• Retirement with company contribution
• Parental leave and family planning support
• Mental health and wellness benefits
• Generous PTO and recharge days
• Learning & development stipend, WFH stipend, and cell phone reimbursement