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hubspot snowflake ai metabase📋 Description
- Own retention and expansion for Growth tier accounts; manage renewals.
- Design and implement Ably's first scaled CS programme for Growth.
- Run product intent engine; analyze usage data, activation signals.
- Support transition from high-touch to scaled; ensure continuity.
- Partner with DevEx to align revenue-focused engagement.
- Hands-on, data-informed CS work that scales.
🎯 Requirements
- 4-7 years in CS at a technical B2B SaaS.
- Experience with scaled/digital/tech-touch CS programmes.
- Comfort with data tools (Metabase/Snowflake) and talking with devs.
- CS is a revenue function; responsible for GRR and NRR.
- Builder mindset; turn problems into repeatable playbooks.
- Experience using AI to accelerate research and analysis.
🎁 Benefits
- Remote-first and flexible work environment; UK hub monthly.
- Equity through EMI share options.
- 28 days paid annual leave (plus birthday day off).
- Enhanced parental leave package.
- Home workstation budget of £500 on joining; £150 p/a.
- Personal learning and development budget of £1000 annually and 5% L&D time.
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