Growth Account Manager, Venture Capital

📋 Description

• Develop deep relationships with strategic customers to drive adoption and success.
• Create and manage tailored project plans aligned to customer goals.
• Collaborate with internal teams to align roadmaps and expectations.
• Design strategies to increase engagement and reduce churn.
• Deliver Carta value at scale with high-touch, in-person interactions.
• Lead renewal conversations around scope changes and terms.
• Negotiate renewal terms for mutual outcomes.
• Understand goals, challenges, and success metrics to maximize value.
• Build long-term relationships with key stakeholders and advocates.
• Resolve issues with internal teams; visit customer sites as needed.
• Identify high-potential customers to serve as references.
• Maintain high customer satisfaction through proactive outreach.
• Monitor product usage and sentiment to drive value realization.
• Share best practices and insights to improve adoption.
• Identify opportunities to deepen product usage and growth.

🎯 Requirements

• 3+ years of client-facing experience
• Venture capital, private equity, or accounting experience preferred
• Proven ability to manage existing customer accounts
• Proven ability to optimize operational processes for account management
• Strong customer success, communication, and negotiation skills
• Proactive, data-driven, and self-motivated
• Ability to travel locally and on extended trips in the continental US (1-2x/week)

🎁 Benefits

• Equal opportunity employer; positive interview experience
• Carta uses E-Verify for employment; see details
• Privacy and candidate privacy policies available
• Equity included for all full-time roles
• Official communications from @carta.com domains only