Related skills
forecasting b2b saas account management renewals upsell📋 Description
- Own and grow a portfolio of key customers, driving expansion and retention
- Build multi-threaded relationships across procurement, finance, and ops
- Identify and execute upsell and cross-sell opportunities (modules, volume)
- Align with CS, Product, and Sales on account strategy and value
- Develop account plans with clear growth paths and executive alignment
- Lead renewals, pricing, and contract expansions
🎯 Requirements
- 10+ years of experience in account management, customer success, or sales in B2B SaaS
- Proven track record of driving upsell, cross-sell, and expanding revenue
- Experience managing enterprise or strategic accounts
- Strong commercial acumen and comfortable owning renewals and pricing conversations
- Ability to navigate complex organizations and build executive relationships
- Highly collaborative and able to work cross-functionally with CS, Sales, and Product
🎁 Benefits
- Equity and benefits package
- Equal opportunity employer
- Backed by notable investors
- Boston-based with global growth plans
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