VIP Support Resource Agent

Growe welcomes those who are excited to:

• Handle multiple GEOs, ensuring smooth and consistent VIP service across all assigned regions;

• Provide VIP support through live chat, email, and phone, maintaining high quality and fast response times;

• Work in a rotating shift schedule, covering both day (13:00–22:00) and night (00:00–09:00) shifts;

• Support the company’s multi-brand structure, switching between brands when needed to maintain workflow stability;

• Assist internal teams during high-load situations to balance queues, manage urgent cases, and maintain SLAs;

• Deliver accurate, client-focused communication while maintaining a professional VIP experience across all channels.

We need your professional experience:

• 6+ months of Customer Support experience, preferably within the iGaming industry;

• Experience with ticketing systems (Intercom, Zendesk, Freshdesk, etc.) is a plus;

• English level — Upper Intermediate (spoken and written);

• Ability to efficiently handle routine tasks and meet deadlines;

• Knowledge of Portuguese or Hindi will be considered a strong advantage.

We appreciate if you have those personal features:

• Think creatively and approach challenges with innovation;

• Show responsibility, empathy, and proactivity in problem-solving;

• Stay flexible and adapt to a fast-paced, multicultural environmen.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.