Head of Retention

Growe welcomes those who are excited to:

• Develop and lead the CRM strategy for Latin America, Asia, and Africa, ensuring our clients are at the center of everything we do;

• Manage and scale a talented, experienced CRM team, aligning daily operations with strategic objectives;

• Deliver regular reports on CRM performance and KPIs, providing data-driven insights that support decision-making and strategy refinement;

• Communicate the success of the strategy and team by providing analytical data that facilitates informed decision-making and strategic refinement;

• Analyze data to identify growth opportunities, whether that is boosting sales, driving upsells, or retaining top clients through customized marketing campaigns and VIP offers;

• Foster innovation by implementing new mechanics such as gamification, quests, and tournaments, continuously adapting strategies to rapidly changing market conditions;

• Collaborate closely with other departments to deliver exceptional experiences for high-value clients.

We need your professional experience:

• At least 1 year in a leadership position (e.g., lead or head role), managing teams of 6+ people with the ability to inspire and motivate them to achieve goals and deliver exceptional results;

• 5+ years of experience in CRM-related roles, demonstrating a deep understanding of the full user flow cycle;

• Experience in global markets, especially Latin America, Africa, or Asia;

• Demonstrated experience in implementing gamification strategies (e.g., quests, tournaments) to boost engagement and retention;

• Proficiency with CRM tools such as Optimove, Smartico, SugarCRM, or similar platforms;

• Strong skills in Excel and Tableau for data analysis (Python and R are a plus, but not mandatory);

We appreciate if you have those personal features:

• Strategic mindset with the ability to align CRM strategy with the company's goals;

• Proven leadership in managing teams, developing employees, and solving complex challenges;

• Data-driven approach, with the ability to analyze metrics and user behavior to drive informed decisions;

• Innovative thinker, skilled at implementing new trends, gamification strategies, and creative solutions;

• Excellent collaborator, able to work effectively with cross-functional teams;

• Highly adaptable, thriving in dynamic, rapidly changing market environments.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.