Respond to Intercom chats from Grow customers and manage conversations to resolution.
Triage issues, resolve directly when possible, or escalate with context.
Follow up on snoozed or pending conversations to ensure timely closures.
Identify recurring issues and share trends with the Support Lead.
Validate and improve help articles, macros, and bot responses.
Collaborate with L1 and L2 teammates to stay updated on product changes.

🎯 Requirements

Strong knowledge of PushPress Grow and/or GHL with CRM-based workflows.
Experience with Intercom, Slack, and Zoom; able to learn new systems quickly.
Strong troubleshooting skills with clear, step-by-step solutions.
High ownership and comfort working with minimal supervision.
Clear, patient communication when explaining technical concepts.
Interest in fitness, gym operations, or small business ownership.

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