Debt Collections Agent - Dutch Market (m/w/x)

About Grover

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

We are looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in Berlin.

🎯  What you will contribute:

• Contact customers via phone and email to inform them of overdue payments

• Plan a course of action to recover outstanding payments

• Negotiate payoff deadlines or payment plans

• Respond to customer queries

• Investigate and resolve discrepancies

• Update account status and database

• Alert superiors of debtors unwilling or unable to pay when necessary

🤝 What you bring:

• First experience in Debt Collection
• Fluent in Dutch and English

• Customer service orientation

• Basic understanding of accounting principles

• Ability to multitask and work with targets and tight deadlines

• Experience with MS Office and Salesforce

• Excellent communication and negotiation skills

❤️‍🔥 What you will love about us:

• Hybrid model with 3 days per week in the office
• 30 days per year to work abroad 
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilo.health
• Physical health support with Urban Sports Club
• Annual learning budget of 750€ 
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with regular events

Looking forward to e-meeting you!