Oversee end-to-end group bookings: sourcing, contracting, ticketing, reporting.
Lead, coach, and support a team of agents; ensure SLA and quality.
Manage group agreements, contracts, deadlines, and manifests.
Strengthen processes, automation, and mid-office workflows for efficiency.
Serve as escalation point for complex negotiations and operational challenges.
Partner cross-functionally with sales, finance, and client services to align strategy.

🎯 Requirements

5+ years’ corporate travel experience with strong group air, hotel and ground transportation expertise.
Proven success in vendor negotiations and contract management.
Advanced Sabre proficiency required.
Strong commercial acumen, analytical capability, and leadership skills.
Self-motivated, solutions-oriented, adaptable, and comfortable operating in a fast-paced environment.

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